Returns & Refund Policy

Guarantee

7-day money back guarantee

We know life can be unpredictable and full of surprises. Sometimes people do change minds. If for some reason the product doesn't work out or you don't like it – we will completely refund your costs in full. No questions ask.

Returns Policy

We offer a guaranteed 7-days full refund policy when you make any purchase on Poppinspree. You may request returns within the 7-day return window. Your return window starts from the date of delivery. This policy is in addition to, and does not affect your rights under the Consumer Protection (Fair Trading) Act, including any rights you may have in respect of faulty items. Third-party merchants and vendors on Poppinspree are expected and required to offer returns on an equivalent basis.

Physical products can be returned within the applicable return window for any reason. When you return an item, the product must not be used and it must be returned in its original full packaging at our service center. Replacements may be available for items that are in stock and can be fulfilled by third-party vendors.

Damaged/defective or any error returns will receive a full refund including a refund of original shipping charges. Unless otherwise stated, original shipping charges will not be refunded on returns due to customer product choice or error.

Conditions For Returns

Unless the item was defective, a return will be processed only if:

  • it is determined that the product was not resized, damaged or otherwise altered after delivery while in your possession;
  • the product is not different from what was dispatched to you;
  • the product is returned in original condition (with brand’s/manufacturer’s box, price tag intact, user manual, warranty card and all the accessories therein); and
  • does not contain products which are not suitable for return due to health protection or hygienic reasons, or which are, after delivery, inseparably mixed with other items

If you return a product that is different from what was dispatched to you, we do not take any responsibility for the incorrect product sent to us and may not be able to return the incorrect item that has been sent as part of the return.

Electronic Products

If you are returning an item where personal identifiable information pertaining to you and/or a third-party may be saved (e.g., an electronic item), you must erase your Personal Identifiable Information completely prior to sending the item back to us. You will be fully responsible for any data breach that may occur if you fail to do so.

Non-Refundable/Non-Returnable Items

We do not accept refunds or returns of the following items/products and services:

  • Items classified as prohibited or restricted products 
  • Online subscriptions after they have been accessed
  • Gift Cards and vouchers except as required by law (Electronic, virtual or otherwise)
  • Health and personal care items
  • Food & Beverage or Bakery & Confectionary products
  • Fresh Food and Grocery products
  • Fresh flowers and live indoor plants
  • Any bookings with Spa & Wellness or Beauty salons
  • Any bookings on Food & Beverage outlets/restaurants/establishments 
  • Any bookings on Poppinspree Services, e.g Spree Surprises
  • Delivery and Shipping costs

Merchant Return Policy

Third-party sellers or those with Merchant accounts on Poppinspree are expected to offer returns on an equivalent basis, if not better. The minimum requirement is 7-day full refund policy from the date of delivery.

Refunds Policy

How Refunds Are Issued

Once you returned your item, a refund will be issued after we receive the item, or after the Merchant notifies us of receipt of return (in case of items/products sold and fulfilled by a third-party seller). Most refunds are issued based on the payment method used at the time of purchase.

The following are the refund timelines associated with each payment method.

Payment MethodRefund MethodRefund Time Frame
Credit Card / Debit CardCredit Card / Debit Card14-21 business days

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